Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored and shared when you use Vegaz Casino on the website vegazcasi.com, including any related sub-pages, mobile versions and services. It applies to visitors, registered players and any other individuals whose personal data we process in connection with our online gambling services.

This Privacy Policy is effective and applies to all processing activities carried out from 6 November 2025 onwards, or from the date you first access Vegaz Casino on vegazcasi.com thereafter. By using our services you acknowledge that you have read this Policy. If you do not agree with this Policy, you should not use Vegaz Casino or any services on vegazcasi.com.

Who We Are

Data Controller. The online casino services offered through Vegaz Casino on vegazcasi.com are owned and operated by:

Versus Odds B.V., a company incorporated under the laws of Curaçao, registration number 147011, with its registered address at Korporaalweg 10, Willemstad, Curaçao. Versus Odds B.V. is the primary controller of your personal data in relation to vegazcasi.com.

Licensing and related entities. Versus Odds B.V. operates under an online gambling sublicense issued under the Master License 8048/JAZ2021-033, granted by Antillephone N.V. in Curaçao. In connection with payments and related services, we may also involve the following group and partner entities:

Deloraze Limited, registration number HE 410283, a limited company registered in Cyprus, acting as a payment processing subsidiary for certain transactions on vegazcasi.com.
Mirage Ent. Corporation (Cyprus) Limited, located at Menandrou, 4, Gala Tower, 2nd Floor, 1066, Nicosia, Cyprus, which may act as an alternative payment processor for certain methods.

Target markets. Vegaz Casino on vegazcasi.com is made available to players in various countries, including the United Kingdom, under Curaçao jurisdiction. Although we are not licensed by the UK Gambling Commission, we apply the standards of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to personal data of individuals in the UK, alongside the EU GDPR where relevant.

Data protection contact. For all questions, requests or complaints relating to this Privacy Policy or our handling of personal data, you can contact our dedicated data protection contact point:

Data Protection Officer (DPO) / Data Protection Team
E-mail: [email protected]
Postal address (for privacy correspondence): Versus Odds B.V., Korporaalweg 10, Willemstad, Curaçao

Where required by applicable law, we may appoint an EU and/or UK representative for data protection matters. If appointed, the contact details of such representative will be made available on vegazcasi.com and will be deemed incorporated into this Privacy Policy.

What Personal Data We Collect

We collect and process different categories of personal data when you visit Vegaz Casino on vegazcasi.com, register an account, use our casino services or otherwise interact with us.

Identification and contact data

Profile data: full name, username, date of birth, country of residence, address, e-mail address, telephone number and any other information you provide when creating or updating your account.
Verification/KYC data: copies or details of identification documents (such as passport, ID card, driving licence), proof of address (utility bill, bank statement), information about your source of funds and source of wealth, and any information required for anti-money laundering (AML) and "know your customer" (KYC) checks.

Financial and transaction data

Payment data: information about deposits and withdrawals, payment method, bank details (such as partial IBAN or account number), e-wallet information, cryptocurrency transaction identifiers and transaction history. Card data is generally processed by our payment providers; we do not store full card numbers or CVV codes on our systems.
Wagering and balance data: records of your bets, wins and losses, bonuses used, account balance, loyalty points and similar account-level metrics.

Technical data and logs

Device and connection data: IP address, approximate geographic location based on IP, device identifiers, browser type and version, operating system, language settings and similar technical details.
Usage logs: log-in and log-out times, pages viewed, time spent on pages, clickstream data, referral URLs, error logs and system events. These logs help us operate and secure vegazcasi.com and detect fraud or misuse.

Behavioral and profiling data

Gameplay and betting behaviour: games played, stakes and time spent, patterns of play, self-exclusion choices, reality checks and responsible gambling settings.
Marketing and communications data: your preferences regarding e-mail, SMS or push notifications, records of marketing campaigns you have interacted with, and whether you have opened or clicked our messages.

Cookies and similar technologies

Cookies: small text files stored on your device which may be session (deleted when you close your browser) or persistent (stored for a longer period). We use first-party and third-party cookies for essential functionality, analytics and advertising.
Similar technologies: web beacons, pixels, tags, local storage and SDKs in our mobile interfaces, which help us recognise your device, measure performance and personalise content.

Information from third parties

Verification and risk management data: information from KYC/AML providers, payment processors, credit reference or fraud prevention agencies, sanctions and politically exposed person (PEP) lists, chargeback databases and similar sources.
Affiliates and partners: information from marketing affiliates and advertising networks, for example confirmation that you have visited vegazcasi.com through a specific campaign or link.

Legal Basis for Processing

We rely on a combination of legal bases under the UK GDPR, EU GDPR and, where relevant, Mexican data protection legislation when processing personal data in connection with Vegaz Casino on vegazcasi.com.

Performance of a contract

Account creation and management: we process your identification, contact, verification, financial and gameplay data because it is necessary to register you as a player, provide access to games, manage your account and provide customer support.
Payments and wagering: we process transaction data, payment details and wagering history to accept deposits, process withdrawals, credit winnings, manage bonuses and otherwise perform our contractual obligations to you.

Compliance with legal obligations

KYC/AML obligations: we process identification, verification and transactional data to comply with anti-money laundering, counter-terrorist financing and gambling regulations applicable to Versus Odds B.V. as a Curaçao-licensed operator, and, where applicable, to align with UK and EU AML standards.
Responsible gambling and age verification: we process date of birth, location and behavioural data to prevent underage gambling, detect problematic play patterns and apply self-exclusion, limits and other protective measures.
Tax, accounting and reporting: we retain financial and transactional records to meet statutory record-keeping, audit and reporting duties.

Legitimate interests

Service improvement and analytics: we analyse technical, usage and behavioural data to maintain, optimise and develop our services, improve user experience on vegazcasi.com and troubleshoot technical issues.
Security and fraud prevention: we use device data, IP address, logs and verification data to secure our systems, detect bots, prevent fraud, abuse and bonus misuse, and protect the integrity of our games and promotions.
Business management: we may process data for internal management, risk management, corporate governance, mergers, acquisitions or restructuring, provided that such processing is proportionate and respects your rights.

Consent

Marketing communications: we send e-mail, SMS or in-product marketing communications about offers, bonuses and new features only where we have your consent or another lawful basis under applicable marketing rules.
Non-essential cookies and tracking: we use analytics and advertising cookies or similar technologies based on your consent, as collected through our cookie banner or preference centre, in line with the UK Privacy and Electronic Communications Regulations (PECR) and similar rules.
Special categories of data (if any): in the rare case that we collect sensitive data (for example, health-related information you provide in responsible gambling interactions), we will do so only where necessary and in accordance with an appropriate legal basis, such as explicit consent or substantial public interest, as permitted by law.

Protection of vital interests and legal claims

Vital interests: in exceptional cases, we may process personal data to protect the vital interests of you or another person, for example where there is an immediate risk of serious harm and we need to contact emergency services.
Legal claims: we may process data as necessary for the establishment, exercise or defence of legal claims, including in relation to disputes, regulatory investigations or enforcement of our Terms & Conditions.

Purpose of Processing

We process personal data for clearly defined purposes related to the operation of Vegaz Casino on vegazcasi.com.

Provision of casino services

Operating your account: to register you as a player, authenticate log-ins, maintain your profile, manage balances, apply bonuses and handle account settings.
Providing games and features: to deliver casino games, tournaments, loyalty programmes, promotions and other functionality you choose to use.

Compliance, risk and responsible gambling

KYC/AML screening: to verify your identity, assess risk, prevent money laundering, terrorist financing and fraud, and comply with licensing obligations applicable to Versus Odds B.V. and related entities.
Responsible gambling: to monitor patterns of play, support self-exclusion, apply deposit or loss limits, provide reality checks and otherwise promote safer gambling behaviour.

Service improvement and analytics

Performance monitoring: to measure the performance of our website, games and payment systems and to diagnose errors or service interruptions.
Product development: to analyse aggregated usage and behavioural data in order to improve user experience, design new features and optimise our offerings.

Marketing and personalisation

Direct marketing: to send you offers, promotions and news about Vegaz Casino on vegazcasi.com, subject to your marketing preferences and applicable legal requirements.
Targeting and personalisation: to tailor content, bonuses and promotions to your profile and playing preferences, using cookies, analytics and profiling within the limits permitted by law.

Security and business operations

Security and fraud control: to secure user accounts, prevent unauthorised access, detect suspicious activity and enforce our Terms & Conditions and Bonus Terms.
Business administration: to manage our day-to-day operations, accounting, audits, regulatory reporting, corporate governance and strategic planning, including in relation to our operations in Curaçao, Cyprus and other relevant locations.

Disclosure & Sharing

We do not sell your personal data. However, we share personal data with carefully selected third parties where this is necessary for the purposes set out in this Privacy Policy, where required by law, or where you have given your consent.

Group companies and payment processors

Group entities: we may share data with our subsidiaries and related entities such as Deloraze Limited and Mirage Ent. Corporation (Cyprus) Limited, for payment processing, risk management, support and internal administration.
Payment providers: banks, card schemes, e-wallet providers, cryptocurrency processors and other payment services providers that process deposits, withdrawals and chargebacks on our behalf.

Service providers and technical partners

IT and hosting providers: companies that provide infrastructure, cloud hosting, IT security, data storage, content delivery networks and technical support.
Game providers: third-party game studios and platform providers, to deliver casino games and related services to your account, under appropriate data protection safeguards.
Analytics and anti-fraud partners: tools and vendors that help us detect fraud, verify identity, prevent abuse and analyse traffic and performance.

Marketing and affiliate partners

Affiliate networks: partners who refer players to Vegaz Casino on vegazcasi.com. We may share limited data (such as registration and conversion information) to verify commissions and campaign performance.
Advertising and analytics networks: where you have consented to marketing cookies, selected third parties may collect or receive information about your visits to vegazcasi.com for analytics and advertising purposes, in line with our Cookie Policy.

Regulators, authorities and dispute bodies

Licensing and regulatory authorities: Antillephone N.V., other Curaçao authorities and, where applicable, regulatory bodies in other jurisdictions that oversee our activities, including gambling and AML regulators.
Law enforcement and public bodies: police, courts, tax authorities and other public authorities, where required by law or reasonably necessary to protect our rights, users or the public.
Alternative dispute resolution and legal advisors: external lawyers, advisors, auditors and dispute resolution bodies involved in handling complaints, disputes or regulatory inquiries.

Business transfers

Corporate transactions: in the event of a merger, acquisition, reorganisation, sale of assets, or similar corporate transaction involving Versus Odds B.V. or vegazcasi.com, personal data may be transferred to the relevant third parties, subject to appropriate confidentiality and data protection safeguards.

International Transfers

Because Versus Odds B.V. is established in Curaçao and uses service providers in various jurisdictions, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA), including Curaçao and Cyprus.

Destinations and safeguards

Curaçao: personal data is routinely processed in Curaçao where Versus Odds B.V. is registered and licensed. We implement appropriate technical and organisational measures to protect data in this location.
Cyprus and EEA countries: certain processing (particularly payment processing and support) may take place in Cyprus or other EEA member states, where EU GDPR applies.
Other countries: some of our IT, analytics or cloud providers may process data in other jurisdictions (which may not have the same level of data protection as the UK or EEA). Where this occurs, we apply appropriate safeguards.

Legal mechanisms

Standard Contractual Clauses (SCCs): for transfers from the UK or EEA to countries without an adequacy decision, we will, where required, rely on the UK or EU Standard Contractual Clauses or equivalent contractual mechanisms.
Adequacy decisions: where personal data is transferred to a country recognised as providing an adequate level of protection by the UK government or the European Commission, we rely on that adequacy status.
Other safeguards: we may use additional measures such as data minimisation, pseudonymisation, strict access controls and technical security measures to protect data transferred internationally.

Details of the specific safeguards used for international transfers can be requested by contacting [email protected], subject to redaction of commercially sensitive information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, AML and reporting requirements, and no longer than is reasonably required under applicable law or regulation.

Retention periods by category

Account and identification data: basic profile and KYC data are retained for the duration of your active account and normally for up to five (5) years after account closure, to comply with AML, fraud prevention and record-keeping obligations.
Financial and transaction data: detailed transaction records (deposits, withdrawals, wagers and winnings) are generally kept for up to five (5) to seven (7) years from the end of the relevant financial year, depending on applicable accounting and AML laws.
Technical and log data: security logs, access logs and technical diagnostics are typically retained for up to two (2) years, unless a longer period is required for security, fraud investigation or legal claims.
Marketing data: records of consent and marketing preferences are kept for the duration of your subscription and for a reasonable period (normally up to two (2) years) after you unsubscribe, to demonstrate compliance with marketing laws.
Responsible gambling data: data related to self-exclusion, limits and related interactions may be retained for the life of your account and for an additional period (typically up to five (5) years) after closure, to comply with regulatory and responsible gambling obligations.

Criteria for determining retention

Legal and regulatory requirements: retention is influenced by AML, gambling, tax and other laws applicable to Versus Odds B.V. and related entities.
Nature and risk of the data: we consider the sensitivity of the information, the risk of harm from unauthorised use or disclosure and the purposes for which we process it.
Disputes and enforcement: where necessary to establish, exercise or defend legal claims, or to manage regulatory inquiries, we may retain relevant data for longer than the periods above.

When data is no longer needed, we will securely delete, anonymise or aggregate it. Where anonymisation is used, the data will no longer be identifiable and this Privacy Policy will no longer apply to such anonymised information.

Your Rights

Depending on your location and applicable law (including the UK GDPR, EU GDPR and, where relevant, Mexican privacy regulations such as the Federal Law on Protection of Personal Data Held by Private Parties), you have a number of rights in relation to your personal data processed through Vegaz Casino on vegazcasi.com.

Core data protection rights

Right of access: you can request confirmation that we process your personal data and obtain a copy of such data, together with information about how and why we process it.
Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated. In many cases you can update your information directly in your account settings.
Right to erasure: you can request deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis. We may not be able to delete data that we must retain for legal reasons, such as AML or tax obligations.
Right to restriction: you can request that we restrict the processing of your data in specific situations, for example while we verify its accuracy or consider an objection.
Right to object: you can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds or need the data for legal claims.
Right to data portability: you can request that we provide certain personal data in a structured, commonly used and machine-readable format, or that it be transferred to another controller where technically feasible and legally required.
Right to withdraw consent: where we rely on consent for processing (for example, for marketing or non-essential cookies), you can withdraw your consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

Additional alignment with Mexican privacy law

ARCO rights: if you are subject to Mexican privacy laws, we aim to respect your rights of Access, Rectification, Cancellation and Opposition (ARCO) in line with the Federal Law on Protection of Personal Data Held by Private Parties and related regulations, to the extent compatible with our legal obligations and technical capabilities.
Limit use or disclosure of data: in line with Mexican regulations, you may request that we limit the use or disclosure of your data for certain purposes, notably marketing, where feasible and consistent with other laws.

How to exercise your rights

Submit a request: contact us at [email protected] or via any dedicated privacy/contact forms provided on vegazcasi.com, clearly stating your identity, the right you wish to exercise and any relevant details to help us locate your data.
Verification: we may ask you to provide information or documentation to verify your identity and to ensure we do not disclose data to the wrong person.
Response time: we aim to respond to all valid requests within one (1) month of receipt. In complex cases or where you submit multiple requests, this period may be extended by up to an additional two (2) months, in which case we will inform you of the extension and reasons.
Cost: exercising your rights is normally free of charge. We may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, in line with applicable laws.

Please note that we may need to retain certain data even after a request for deletion or restriction, where this is required by law, necessary to resolve disputes, enforce our agreements or for other legitimate purposes permitted by applicable legislation.

Cookies & Tracking Technologies

Vegaz Casino on vegazcasi.com uses cookies and similar technologies to ensure the website functions properly, to analyse usage and to deliver personalised content and advertising, in accordance with the UK PECR and other applicable laws.

Types of cookies

Strictly necessary cookies: session and persistent cookies that are essential for the operation of the website, including those used for security, maintaining your log-in session, routing traffic and enabling core features such as gameplay and payments. These cookies cannot reasonably be disabled without affecting the service.
Functional cookies: cookies that remember your preferences (such as language, region and display settings) to enhance your experience on vegazcasi.com.
Analytics cookies: cookies (first-party or third-party) used to collect aggregated information about how visitors use the site, such as pages visited, time spent and error messages, helping us improve performance and usability.
Advertising and tracking cookies: cookies and similar technologies used to deliver, measure and optimise marketing campaigns, including those run together with affiliates and advertising networks, and to avoid showing you irrelevant or repeated ads, where you have consented to such cookies.

Managing cookies

Cookie banner and settings: when you first visit vegazcasi.com, you may be presented with a cookie banner that allows you to accept or reject non-essential cookies, or to customise your preferences. You can change your preferences at any time through the cookie settings or privacy panel, where available.
Browser controls: most browsers allow you to block or delete cookies through their settings. However, disabling certain cookies may affect the functionality of vegazcasi.com and your ability to use some features.
Do Not Track: our services do not currently respond to "Do Not Track" signals. You can control tracking primarily via cookie settings and consent choices.

Further details about specific cookies and their lifetimes may be provided in a separate Cookie Policy or in the cookie banner on vegazcasi.com, which should be read together with this Privacy Policy.

Data Security

We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or destruction.

Technical measures

Encryption in transit and at rest: data transmitted between your browser and vegazcasi.com is protected using TLS 1.2+ encryption or equivalent. Where feasible, we also encrypt sensitive data at rest within our systems or apply other protective measures such as pseudonymisation.
Access controls: access to personal data is restricted to authorised staff and service providers who need it for their duties, using role-based access control, strong authentication and logging of access attempts.
Network and system security: we use firewalls, intrusion detection/prevention systems, anti-malware tools and other security technologies to protect our infrastructure and monitor for suspicious activity.

Organisational measures

Policies and training: we maintain internal policies on data protection, information security and acceptable use. Staff who handle personal data receive training on privacy and security responsibilities.
Vendor due diligence: we select service providers carefully and require them to implement appropriate security measures and to process personal data only in accordance with our instructions and applicable law.
Audits and testing: we periodically review our security controls and may conduct audits, vulnerability assessments or penetration tests, internally or with specialised external providers.

Incident response

Detection and response: we maintain procedures for identifying, investigating and responding to suspected personal data breaches or security incidents affecting vegazcasi.com.
Notification: where required by law, we will notify the relevant supervisory authority and affected individuals without undue delay, providing information about the breach and steps taken in response.

While we take significant steps to protect your information, no online service can guarantee absolute security. You are responsible for keeping your account credentials confidential and using appropriate security measures on your own devices.

Complaints & Contacts

If you have questions, concerns or complaints about this Privacy Policy or our handling of your personal data in connection with Vegaz Casino on vegazcasi.com, you have several avenues to contact us and, if needed, to escalate your complaint.

Contacting us

E-mail: send privacy-related queries to [email protected].
Postal address: Versus Odds B.V., Data Protection Officer, Korporaalweg 10, Willemstad, Curaçao.
Online support: you may also contact customer support via the help channels available on vegazcasi.com (such as live chat or contact forms), indicating that your request concerns privacy or data protection.

Our complaint handling procedure

Initial assessment: we will acknowledge receipt of your complaint or request and make an initial assessment, usually within a reasonable time after receiving it.
Investigation: we will review the circumstances and relevant data, which may involve liaising with internal teams or service providers to gather information.
Response: we aim to provide a substantive response within one (1) month. If we cannot resolve the matter within this time due to complexity, we will inform you of the delay and expected timeframe, which will not normally exceed an additional two (2) months.
Further steps: if you remain dissatisfied with our response, you may have the right to escalate your complaint to a data protection authority as described below.

Escalation to supervisory authorities

United Kingdom: if you are in the UK, you can lodge a complaint with the Information Commissioner's Office (ICO). Further information is available at www.ico.org.uk or by contacting the ICO directly.
European Union/EEA: if EU GDPR applies to your data, you may lodge a complaint with your local data protection authority in the EEA or with the authority in the country where you live, work or where the alleged infringement occurred.
Mexico: if Mexican data protection law applies to you, you may lodge a complaint with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), in accordance with Mexican regulations.

We encourage you to contact us first so we can attempt to resolve your concerns directly, but you always have the right to approach a competent supervisory authority without first contacting us.

Updates

We may update this Privacy Policy from time to time, for example to reflect changes in our services, technology, legal requirements or regulatory guidance affecting Vegaz Casino on vegazcasi.com.

How we will inform you

Website notices: we will post the updated Privacy Policy on vegazcasi.com and adjust the "Last updated" date at the end of the document.
E-mail and in-account notifications: where changes are material, we may notify you by e-mail, account messages or prominent banners on the site.
Advance notice for significant changes: where required by law or where the changes significantly affect your rights or the way we process your data, we will endeavour to give you at least 30 days' advance notice before the new terms take effect.

Your options

Continued use: if you continue to use Vegaz Casino on vegazcasi.com after the updated Privacy Policy takes effect, your use will be deemed acceptance of the changes to the extent permitted by law.
Objection and account closure: if you do not agree with the updated Policy, you should stop using our services and may request account closure and, where applicable, exercise your data protection rights as described in this document.

Last updated: November 2025.