Responsible Gaming

Responsible gaming means approaching online gambling as a form of entertainment, not a way to earn income or solve financial problems. At Vegaz Casino on vegazcasi.com, operated by Versus Odds B.V. (Curaçao registration no. 147011, license 8048/JAZ2021-033 issued by Antillephone N.V.), we encourage you to set clear personal limits and to play only what you can comfortably afford to lose.

OBSERVE: Gambling always involves risk, and outcomes are determined by chance. Even when you win, the underlying expectation is that the house has an advantage over time.

EXPAND: Because Vegaz Casino accepts UK players under a Curaçao license and is not regulated by the UK Gambling Commission, some UK-specific statutory protections (such as UKGC-mandated dispute procedures or fund protections) may not apply. We therefore place particular emphasis, as of 2025, on tools that help you control how you play.

REFLECT: Our support team is available to assist with limits, cooling-off periods and self-exclusion, and to provide information about independent support organisations. If gambling stops being fun at any point, we strongly encourage you to pause play and use the support options described on this page.

Risk Awareness

OBSERVE: Problem gambling rarely appears suddenly; it usually develops through gradual changes in behaviour. Recognising early warning signs in 2025 is one of the most effective forms of protection.

Common Warning Signs

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or upcoming bets when you should be focusing on work, studies, or family life.
• Chasing losses - increasing your stakes or playing longer in an attempt to win back money you have lost.
• Spending money on gambling that was intended for rent, bills, savings, or other essential expenses.
• Hiding or lying about your gambling, bank statements, or time spent online from friends or family.
• Feeling stressed, anxious, guilty, or depressed after gambling, but continuing to play despite these feelings.
• Borrowing money, using overdrafts or credit cards, or selling possessions to fund gambling.

Self-Assessment Check

EXPAND: The following brief self-check is not a diagnosis, but it helps you reflect on whether your behaviour may be risky. Answer honestly "yes" or "no" to each statement:

• I sometimes gamble with money that I cannot comfortably afford to lose.
• I have tried to cut down or stop gambling, but found it difficult to do so.
• I feel restless, irritable, or upset when I cannot gamble.
• I have lied to people who are important to me about how much or how often I gamble.
• I gamble to escape worries, relieve boredom, or improve my mood.
• I have missed work, studies, or important social obligations because of gambling.
• I have used credit, loans, or borrowed money specifically to continue gambling.

REFLECT: If you answered "yes" to one or more of these statements, your gambling may be moving in an unhealthy direction. Consider setting stricter limits, using a Time-Out or self-exclusion, and contacting professional support services such as GamCare or Gambling Therapy for an in-depth conversation about your situation.

Limits & Tools

OBSERVE: Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. At Vegaz Casino on vegazcasi.com, you can configure several tools designed to help you manage your activity in 2025.

Deposit Limits (Daily, Weekly, Monthly)

• Accessing the limits: After logging in, open your account menu and go to My Account > Responsible Gaming (or a similarly titled section). Select Deposit Limits.
• Choosing the period: You can usually set a daily, weekly, and/or monthly limit. Pick the period that best matches how often you play.
• Entering your amounts: Decide in advance how much you can comfortably afford to deposit in each period - for example, £20 per day, £75 per week, or £200 per month in 2025. Type the chosen figure into the relevant field.
• Confirming and cooling-off: Confirm the new limit. Decreases normally take effect immediately, while increases (or removals) may be subject to a cooling-off period during which the higher limit will not apply. This delay is designed to give you time to reconsider.

Time Limits and Session Control

• Session reminders: In the same Responsible Gaming area, you may enable on-screen reminders that appear after a set time (for example, every 30, 60 or 120 minutes) to show how long you have been playing and your net result.
• Time-based limits: Where available, you can specify a maximum session length per day (for example, 60 or 90 minutes). Once reached, you will be prompted to log out or be automatically logged out.

Time-Out (Short Breaks of 24-72 Hours)

• Enabling a Time-Out: If you feel you need a short pause, open My Account > Responsible Gaming > Time-Out.
• Selecting duration: Choose a break of at least 24 hours and up to 72 hours (or any other durations offered on the site in 2025).
• Confirming your request: Read the information about what a Time-Out means, tick the confirmation box and submit your request. Once activated, you will not be able to log in or place bets until the selected period ends.
• REFLECT: Use Time-Outs whenever you notice increased stress, impulse-driven play, or a pattern of chasing losses. It is a preventative tool, not a sign of failure.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger protective measure than a Time-Out. It is designed for situations in which you feel unable to control your gambling and need a longer-term break from Vegaz Casino on vegazcasi.com.

How to Request Self-Exclusion

1. Navigate to the self-exclusion area: After logging in, go to My Account > Responsible Gaming > Self-Exclusion (or a similarly titled section). If you cannot find it, contact customer support via live chat or email and request self-exclusion.
2. Choose the exclusion period: Select the duration that best reflects your needs. Typical options include 6 months, 1 year, 2 years, or a lifetime (indefinite) self-exclusion, in line with our 2025 safer-gambling standards.
3. Confirming your decision: You may be asked to confirm that you understand the consequences and that the decision cannot be revoked until the period expires. Carefully read the on-screen information and then submit your confirmation.
4. Support assistance: Our support team can help you select an appropriate period and provide information on external help organisations. You can also request self-exclusion directly via support if you prefer to speak to someone.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period you will not be able to log in, deposit, or place bets with your account. Attempts to open new accounts with Vegaz Casino on vegazcasi.com may be blocked when detected.
• Marketing communications: We will take reasonable steps to stop sending you marketing e-mails or SMS relating to gaming offers for the duration of your exclusion, using the contact information available at the time of your request.
• Balance and withdrawals: Any remaining real-money balance and pending withdrawals are handled in accordance with the general Terms & Conditions applicable in 2025. You may be asked to contact support to arrange withdrawal of eligible funds, subject to identity and security checks.
• Irreversibility: Self-exclusion cannot normally be cancelled before the selected period expires. After a long-term or lifetime exclusion, a cooling-off and review process may apply before any reopening is considered, and in many cases the exclusion will remain permanent.

REFLECT: Self-exclusion on vegazcasi.com applies only to this operator and does not cover other gambling sites. For UK-licensed operators you should also consider registering with national schemes such as GamStop, as described below.

Support Resources

OBSERVE: Independent, confidential help is a crucial part of responsible gambling protection. In the UK, there is a well-developed support network for players affected by gambling harm, regardless of whether they play on UK-licensed sites or on offshore platforms such as Vegaz Casino on vegazcasi.com.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week, for confidential advice and emotional support in English.
• GamCare Online Services: Access live chat, forums and structured programmes via gamcare.org.uk. These resources are suitable for players and affected others.
• NHS and Local Services: In England, Scotland and Wales you may be able to access NHS-funded gambling treatment services, including the National Problem Gambling Clinic, via your GP or self-referral where available in 2025.

International Support Organisations

EXPAND: The following organisations provide assistance to players worldwide and are independent from Versus Odds B.V.:

These services operate confidentially. You do not need to give details of your account at vegazcasi.com unless you choose to. Conversations are focused on your wellbeing and options for practical and psychological support.

National and Regional Self-Exclusion Schemes

• GamStop (UK): A free, national online self-exclusion scheme that allows you to block access to UK-licensed online gambling sites for 6 months, 1 year, or 5 years. Register at gamstop.co.uk. As Vegaz Casino operates under a Curaçao license, it is not part of GamStop; however, GamStop can still help if you also use UK-licensed operators.
• RGIAJ (Spain): The Registro General de Interdicciones de Acceso al Juego allows residents in Spain to register a self-exclusion that applies to licensed Spanish operators. Information is available from the Spanish gambling regulator (DGOJ).
• Other national registers: Many countries maintain similar exclusion lists or registers in 2025. If you live outside the UK, consult your national gambling regulator's website for details.

Blocking Software and Device-Level Tools

• Gamban: A commercial application that blocks access to gambling websites and apps across multiple devices. See gamban.com for information, pricing, and any partnership schemes that may offer free coverage.
• BetBlocker: A free tool that allows you to restrict access to thousands of gambling sites on supported devices. Visit betblocker.org for details.
• Device and network controls: Many routers, mobile providers, and operating systems include parental or content filters that can be configured to restrict access to gambling content.

Family and Friends Support

• For affected others: Services such as GamCare and Gambling Therapy offer specific support for partners, relatives and friends impacted by someone else's gambling behaviour.
• Confidentiality: Conversations with these organisations are confidential. Information is not shared with vegazcasi.com or Versus Odds B.V. without your explicit consent.

REFLECT: Professional, independent help is available at all times in 2025. If you are worried about your gambling or someone else's, reaching out to these organisations is a strong and responsible step.

Help for Family

OBSERVE: Gambling problems often affect families, partners, and close friends as much as the person who gambles. If you are concerned about someone who plays at Vegaz Casino on vegazcasi.com or elsewhere, you are entitled to seek support for yourself as well.

Talking to Someone About Their Gambling

• Choose the right moment: Try to speak when the person is calm, not in the middle of a gambling session or immediately after a loss.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried about...") rather than accusations ("You always..."), which may cause defensiveness.
• Stick to facts: Refer to specific behaviours (missed events, unpaid bills, mood changes) rather than general judgments about their character.
• Offer support, not control: Emphasise that you want to help them seek support and consider tools like limits or self-exclusion, not to monitor or punish them.

Support Resources for Families

• GamCare forums and chatrooms: The gamcare.org.uk community includes sections for partners and family members where you can share experiences and coping strategies.
• Gambling Therapy forums: At gamblingtherapy.org you will find multilingual forums and live support for affected others worldwide.
• GamAnon / Gam-Anon: A fellowship derived from Gamblers Anonymous that supports relatives and friends of people with gambling problems. See gamanon.org.uk or your local GA website for meeting information.

Recommended Next Steps

• Speak to a professional: Consider contacting a GP, mental-health service, or qualified psychotherapist with experience in addiction in 2025. They can help you understand boundaries and healthy ways of providing support.
• Use hotlines: If the situation feels urgent or overwhelming, call the National Gambling Helpline (0808 8020 133) or other crisis lines available in your region.
• Protect yourself financially: Where appropriate, seek independent advice on managing household finances, separating accounts, or limiting access to shared funds.

REFLECT: You are not responsible for another person's gambling, but you can encourage them towards help, protect your own wellbeing, and use the support networks available to you.

Operator's Commitment

OBSERVE: Vegaz Casino on vegazcasi.com is owned and operated by Versus Odds B.V., registered in Curaçao (Korporaalweg 10, Willemstad) under license number 8048/JAZ2021-033 issued by Antillephone N.V. As an offshore operator accepting UK players in 2025, we are not licensed by the UK Gambling Commission, but we are committed to implementing robust internal safeguards to promote safer gambling.

Internal Monitoring and Risk Checks

• Behavioural analysis: We may review aggregated account activity to identify patterns associated with increased risk, such as very long playing sessions, rapidly increasing deposit levels, frequent use of multiple payment methods, repeated reversal of withdrawals, or persistent play immediately after large losses.
• Automated warnings: Where our systems detect patterns of concern, we may display on-screen messages reminding you of your limits, encouraging breaks, or highlighting available tools such as deposit limits, Time-Outs, and self-exclusion.
• Account reviews: In some cases, we may conduct manual reviews of accounts showing significant changes in behaviour or unusually high levels of play relative to typical activity.

When We May Contact You

• Risk-based contact: If we identify indicators that suggest potential harm (for example, repeated high-value deposits in a short period or frequent failed deposit attempts), our responsible gaming or customer care team may contact you via e-mail, in-account messaging, or live chat.
• Supportive approach: Such contact is intended to provide information about safer-gambling tools, recommend a break from play, or suggest that you consider self-exclusion or seek external help.
• Protective actions: In serious cases, and in line with our Terms & Conditions as updated for 2025, we may apply or adjust limits, restrict certain products, or suspend an account where we believe continued play may cause significant harm or where required by law or our licensing obligations.

REFLECT: Our aim is to balance your freedom to play with our duty of care. Although we cannot see everything or guarantee that harm will never occur, we will continue to refine our systems and procedures to reflect evolving best practice in responsible gambling across Curaçao and key markets such as the UK.

Updates

OBSERVE: Responsible gaming standards, regulatory expectations, and best practices continue to evolve, particularly for UK players engaging with offshore operators. Our policies must therefore be updated from time to time.

How We Inform You About Changes

• Website updates: The latest version of this Responsible Gaming page is always available at https://vegazcasi.com/en/responsible-gaming.
• On-site notifications: For material changes, we may display banners or pop-up notices after you log in, summarising what has changed and linking to the full policy.
• E-mail communication: Where required or appropriate, and where we hold a valid e-mail address for you, we may send e-mails describing significant updates, especially if they affect how our tools or protections operate from 2025 onwards.

REFLECT: We encourage you to review this page periodically and particularly after receiving notification of changes, so that you remain fully informed about the tools and protections available to you.

Last updated: 6 November 2025

Contact & Feedback

OBSERVE: Open communication helps us improve our responsible gaming measures and respond quickly when you need assistance. Whether you have concerns about your own gambling or suggestions for strengthening our safeguards, we welcome your feedback.

Responsible Gaming Contact Channels

• Responsible gaming e-mail: You can contact our dedicated responsible gaming team via the customer support e-mail address listed in the Help / Contact section of your account area. Please include "Responsible Gaming" in the subject line so that your message is prioritised.
• Telephone support: Where a telephone number is available for your country, it will be shown in the Help / Contact section after you log in. You may request to speak with a representative about limits, Time-Outs, self-exclusion, or concerns regarding your gambling.
• Live chat: Our live chat service (where available) can connect you with support staff who are trained to discuss responsible gambling tools and can guide you through setting or adjusting limits in real time.

Feedback and Self-Control Request Form

EXPAND: In addition to standard support channels, vegazcasi.com may offer a dedicated feedback form within the Responsible Gaming section of your account in 2025, which you can use to request help or propose improvements. A typical form may ask for:

• Confirmation that you are the account holder and at least 18 years old.
• Your preferred contact method (e-mail, in-account message, or live chat follow-up).
• The type of request (e.g. set/change limits, request Time-Out, request self-exclusion, general feedback).
• A brief description of your situation and any urgent concerns.

REFLECT: All responsible gaming communications are treated sensitively and confidentially, in line with our privacy and data-protection obligations as at 2025. Contacting us to request limits, breaks, or self-exclusion will never be treated as a negative factor; it is regarded as a responsible decision, and our team is here to support you throughout the process.