Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered through vegazcasi.com to users of the Vegaz Casino site version ("we", "us", "our"). By creating an account or using any games or services on vegazcasi.com you agree to be bound by these Terms.

These Terms & Conditions are issued by Versus Odds B.V., a company registered in Curaçao, and are effective from 6 November 2025 ("Effective Date"). They apply together with any game rules, bonus conditions and policies referenced herein, including the Bonus Terms and Responsible Gaming Policy available on vegazcasi.com.

Definitions

Operator means Versus Odds B.V., registration number 147011, having its registered address at Korporaalweg 10, Willemstad, Curaçao. The Operator owns and operates the online casino services made available through vegazcasi.com for the Vegaz Casino site version.
Website means the online gambling platform accessible at vegazcasi.com and any sub-pages, including but not limited to https://vegazcasi.com/en/terms-and-conditions, https://vegazcasi.com/en/bonus-terms and https://vegazcasi.com/en/responsible-gaming.
Vegaz Casino means the UK-facing version of Vegaz Casino offered through vegazcasi.com and targeted at players located in the United Kingdom under the Curaçao licence described in these Terms.
User or Player means any natural person who registers an account or otherwise uses the gambling services on the Website. "You" and "your" shall be interpreted accordingly.
Account means the personal online gambling account opened and maintained in your name on the Website in accordance with these Terms.
Games means all casino, live casino, slots, table games, instant games, and any other betting or gaming products offered on the Website from time to time.
Bet or Wager means any amount of real-money funds or bonus funds staked by you on a Game or other gambling opportunity on the Website.
Bonus means any promotional offer, including extra funds, free spins, cashback, or other incentives credited to your Account subject to additional conditions, including wagering requirements, as described in the relevant offer and in the Bonus Terms at https://vegazcasi.com/en/bonus-terms.
Real-money Funds means money you deposit or that is credited to your Account as withdrawable cash (for example, real-money winnings) that is not subject to active wagering requirements.
Bonus Funds means any part of your balance that is subject to wagering or other conditions prior to being converted into Real-money Funds.
KYC ("Know Your Customer") means the identity, age, residence and source-of-funds verification checks we carry out to satisfy legal, regulatory and anti-money laundering obligations.
Payment Processors means third-party entities engaged to process payments related to the Website, including Deloraze Limited (registration number HE 410283, Cyprus) and Mirage Ent. Corporation (Cyprus) Limited, Menandrou 4, Gala Tower, 2nd Floor, 1066, Nicosia, Cyprus.
Business Day means a day other than a Saturday, Sunday or public holiday in Curaçao or Cyprus on which banks are generally open for business.

Account Registration

To use the gambling services on vegazcasi.com via the Vegaz Casino site version you must create an Account and satisfy our eligibility and KYC requirements. By registering, you confirm that all information you provide is accurate and complete and that you meet all conditions below.

Eligibility and age verification

Minimum age: You must be at least 18 years old, and at least the minimum legal gambling age in your country of residence, whichever is higher. We will take reasonable steps to verify your age, and you agree to provide any documents we reasonably require, such as a passport, national ID card or driving licence.
Location and legal capacity: You may only open an Account and use the services where it is lawful for you to do so under the laws of your jurisdiction. While we accept players located in the UK on a cross-border basis under our Curaçao licence, we are not licensed or regulated by the UK Gambling Commission and UK-specific protections may not apply.
Self-exclusion: If you are registered with GamStop or any other self-exclusion or blocking scheme, or have self-excluded directly with any gambling operator, you must not open or use an Account. We do not currently participate in the GamStop scheme, and you remain responsible for honouring any self-exclusion commitments.

Registration process and KYC

Account creation: You must provide at least your full name, date of birth, residential address, country, email address, chosen password and, where requested, mobile phone number. We may require email or SMS verification to activate the Account.
Verification documents: At any time (including before deposits, before wagering and before withdrawals) we may request documents to verify your identity, age, address and ownership of payment methods. This may include photo ID, proof of address (such as a utility bill), and evidence of source of funds or wealth. Until satisfactory verification is completed, we may restrict or suspend your Account and withhold withdrawals.
Single account rule: You may only hold one Account with us for vegazcasi.com. Multiple accounts, use of aliases or impersonation of others is prohibited and may lead to closure of all related accounts and forfeiture of bonuses and winnings arising from them.

User obligations and account security

Accuracy of data: You must keep your registration details and KYC information complete and up to date. If any details change, you must promptly update them or notify us. We may suspend the Account if we believe any information is false, misleading or incomplete.
Password and access: You are solely responsible for maintaining the confidentiality of your login credentials. Any activity carried out through your Account will be deemed to have been carried out by you. You must not share your credentials or allow any third party to access your Account. You must notify us immediately if you suspect unauthorized use.
Risk awareness: You accept that gambling involves financial risk and that you may lose money. You should only gamble with funds you can afford to lose. For information about safer gambling tools and support, please consult our Responsible Gaming Policy at https://vegazcasi.com/en/responsible-gaming and external support services such as https://gamblingtherapy.org and https://gamcare.org.uk.

Betting & Gameplay Rules

All Bets placed via vegazcasi.com are subject to these Terms, the specific Game rules supplied by us or our game providers, and any on-screen instructions. By placing a Bet you confirm that you have read and understood the applicable rules.

Placing, accepting and settling bets

Bet limits: Each Game displays the applicable minimum and maximum bet limits. These limits may vary between Games and may be adjusted by us at any time. It is your responsibility to check the limits before placing a Bet.
Bet confirmation: A Bet is deemed placed and accepted once it has been processed by our servers and appears in your Game or Account history. If a disconnection or technical issue occurs after you have initiated a Bet but before confirmation, the outcome recorded on our servers will prevail.
Irreversibility: Once accepted, a Bet cannot normally be cancelled or modified. In cases of obvious error (for example, a material misconfiguration of odds or stake caused by a technical fault), we may void affected Bets and return the relevant stake to you.

Game conduct and fair play

Game rules and RNG: The outcome of Games is determined by random number generator (RNG) software or by the actions of live dealers, as applicable. The underlying rules are provided by the relevant game suppliers and are available within each Game. Our records and those of our suppliers are final and conclusive in determining the outcome of any Bet, subject to manifest error.
Prohibited behaviour: You must not engage in any fraudulent, collusive, unfair or abusive conduct. This includes using automated tools or bots, exploiting software or Game bugs, manipulating connection or latency, or intentionally disconnecting to affect the outcome of a Bet. Where we reasonably suspect such behaviour, we may void affected Bets, withhold winnings and suspend or close your Account.
Live casino and chat rules: Where chat functionality is provided (for example in live casino), you must behave respectfully and lawfully. Insults, threats, harassment, hate speech, obscene or racist language, advertising of other services, sharing of personal data, promotion of illegal activity or any form of spamming are strictly prohibited. We may mute, restrict, or permanently remove chat access, and may suspend or close your Account for serious or repeated breaches.

Errors, malfunctions and void bets

Malfunctions: If a Game, software or hardware malfunction occurs, all affected Bets and payouts may be voided. In such case, the Bet, round or Game may be cancelled, and where appropriate the stake will be restored to your Account balance.
Technical issues: We are not responsible for interruptions caused by failures of your equipment, internet connection, mobile network or any other external factors outside our reasonable control. In such cases, the outcome recorded on our servers will prevail, and you may view the final result through your Game or Account history once connectivity is restored.
Disputes about results: If you dispute the result of a Game, you must contact us without undue delay and provide relevant details. We will review server logs, game provider data and any other relevant information. Our final decision will be made acting reasonably and in good faith, but does not affect your right to escalate complaints in accordance with the "Governing Law & Jurisdiction" section below.

Bonus Terms

From time to time we may offer Bonuses and other promotions to Users of vegazcasi.com, including those using the Vegaz Casino site version. All Bonuses are discretionary, may be amended or withdrawn, and are subject to these Terms, the specific promotional rules, and the separate Bonus Terms available at https://vegazcasi.com/en/bonus-terms.

Bonus activation and wagering

Activation conditions: Bonus offers may require you to opt in, use a bonus code, select a specific payment method, or make a qualifying deposit. The eligibility criteria and any minimum deposit or Bet amounts will be stated in the relevant promotion description.
Wagering requirements: Unless clearly stated otherwise, Bonus Funds and any winnings derived from them may be subject to wagering requirements before they can be withdrawn as Real-money Funds. The applicable wagering multipliers, eligible Games and any maximum bet per spin/round will be specified in the relevant promotion or in the Bonus Terms. Different Games may contribute differently towards meeting wagering requirements.
Time limits: Bonuses may expire if the wagering requirements or other conditions are not met within the timeframe specified in the promotion or Bonus Terms. Upon expiry, the remaining Bonus Funds and any associated winnings that have not met the conditions may be removed from your Account.

Bonus use restrictions and prohibited play

Game restrictions: Certain Games or Game categories may be excluded or have reduced contribution towards wagering. Excluded Games or categories will be listed in the Bonus Terms or specific offer. Placing Bets on excluded Games with active Bonus Funds may result in the Bonus and associated winnings being withheld or cancelled.
Abusive strategies: We may treat as Bonus abuse, among other things, low-risk betting strategies designed to meet wagering requirements with minimal risk (such as betting on both red and black in roulette), placing large bets after a significant win and then reducing stakes, or using multiple accounts or payment methods to claim the same offer several times. Where we reasonably identify Bonus abuse, we may cancel the Bonus, remove associated winnings and close or suspend any affected Account.
Combining promotions: Unless expressly permitted, you may not combine multiple Bonuses or promotions in a way that results in overlapping wagering conditions on the same deposit or Bet. If you have more than one active promotion, the order in which Bonuses are used and cleared will follow the rules set out in the Bonus Terms or as displayed in your Account.

Bonus funds, real-money funds and refunds

Wallet structure: Where applicable, your Account may maintain separate Real-money and Bonus balances. Real-money Funds are generally used first to place Bets, unless otherwise indicated. Bonus Funds and winnings derived from them may not be withdrawn until the relevant conditions are met.
Cancellation and withdrawal: You may request cancellation of an active Bonus, but this may result in the removal of any associated Bonus Funds and winnings. We have no obligation to reinstate cancelled or expired Bonuses. If you withdraw funds before completing the wagering requirements, we may cancel the Bonus and deduct Bonus Funds and related winnings from your Account in accordance with the Bonus Terms.
Bonus-related errors: In case of a Bonus being credited in error or incorrectly configured (for example, an incorrect Bonus amount or wagering requirement), we may correct the error by removing or adjusting the Bonus and any related winnings, provided we act reasonably and promptly inform you of the correction.

Payments & Withdrawals

All financial transactions on vegazcasi.com in connection with the Vegaz Casino site version are processed in accordance with these Terms, applicable anti-money laundering and counter-terrorist financing laws, and the rules of our Payment Processors.

Deposits

Payment methods: We may offer a range of deposit methods, including payment cards, e-wallets, bank transfers and selected cryptocurrencies, as shown in the cashier section of your Account. The availability of specific methods may depend on your location and other factors and may change from time to time.
Payment processing partners: Deposits may be processed by Versus Odds B.V. directly or through its affiliated and third-party Payment Processors, including Deloraze Limited (Cyprus) and Mirage Ent. Corporation (Cyprus) Limited. The descriptor on your bank or card statement may therefore refer to one of these entities or another payment partner.
Deposit limits and fees: Minimum and maximum deposit limits per transaction, per day or per month will be displayed in the cashier. We do not charge deposit fees unless clearly stated prior to confirmation, but your bank, card issuer, wallet provider or crypto network may impose their own fees or exchange rates, for which we are not responsible.
Use of funds: Deposits are intended solely for placing Bets on the Website. We may, in line with our anti-money laundering obligations, require that all or part of a deposit be wagered before permitting withdrawal, particularly where we suspect misuse of the Website as a money transfer facility.

Withdrawals

Withdrawal requests: You may request withdrawal of available Real-money Funds from your Account using any method listed as available to you in the cashier. We may, where possible, process withdrawals back to the same method used for deposits. Withdrawal limits per transaction or per period will be shown in the cashier.
Verification and processing times: We may carry out additional verification checks when you request a withdrawal, including confirming your identity, address, payment method ownership and source of funds. Processing times may therefore vary and depend on the timely receipt of requested documents. After internal approval, the time taken for funds to reach you will depend on the Payment Processor and the banking or crypto network.
Fees and currency conversion: We may charge reasonable withdrawal fees where clearly disclosed before you confirm a withdrawal. Where currency conversion occurs, it will be performed at rates and using methods determined by the relevant Payment Processor or financial institution, and we are not responsible for exchange rate fluctuations.

Refunds, chargebacks and crypto-specific terms

Refunds: Once a deposit has been used for wagering, we are under no obligation to refund that deposit. Where a deposit has not yet been used for any Bets, we may, at our discretion and subject to anti-money laundering checks, refund the deposit (or a portion of it) to the original payment method, potentially less any reasonable processing costs.
Chargebacks: You agree not to make chargeback requests without legitimate reason. If you initiate a chargeback, we may suspend your Account, recover any unpaid amounts (including chargeback fees) from any future deposits or winnings, and provide relevant information to Payment Processors, banks, card schemes and authorities.
Cryptocurrency: If we support cryptocurrency deposits or withdrawals, you acknowledge that the value of cryptocurrencies is volatile and may fluctuate between the time of deposit and the time of withdrawal or gameplay. We are not responsible for any loss of value due to market movements, network congestion, transaction delays or wallet misconfiguration on your side. You must ensure that you use correct wallet addresses and networks; transactions sent to an incorrect or incompatible address may be irrecoverable.

Dormant accounts and balances

Dormant status: If you do not log in to your Account for a prolonged period of time, we may treat the Account as dormant. The applicable period and any fees or procedures for dormant Accounts will be communicated on the Website and shall comply with applicable law.
Account closure and remaining funds: Where your Account is closed in accordance with these Terms, we will, subject to legal and regulatory requirements and any ongoing investigation, pay out any remaining Real-money Funds to you, using a method selected by us acting reasonably. This is subject to your cooperation with any outstanding KYC or anti-money laundering checks.

Limitation of Liability

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law. Subject to that, the following limitations apply.

Our obligations and service availability

Service provision: We shall provide the Website and Games with reasonable skill and care and in accordance with these Terms, the applicable Game rules and our obligations under our Curaçao licence 8048/JAZ2021-033 issued by Antillephone N.V. We do not guarantee uninterrupted access, continuous availability of specific Games or error-free operation.
Technical issues: We are not responsible for failures, delays or interruptions caused by factors outside our reasonable control, including failures of telecommunications networks, the internet, third-party software or hardware, power outages, strikes, civil disturbances, acts of government, natural disasters or similar events.
Third-party content: Games and certain services are supplied by third-party providers. We are not liable for any act, omission or default of such providers, save to the extent we have failed to exercise reasonable care in selecting or supervising them and such liability cannot be excluded under applicable law.

Exclusions and limitations

Indirect and consequential loss: To the maximum extent permitted by law, we shall not be liable for any indirect, consequential or special losses or damages, including loss of profits, revenue, business, data, goodwill or anticipated savings, arising out of or in connection with your use of the Website or these Terms.
Maximum liability: Subject to the non-excludable liabilities described above, our total aggregate liability to you arising out of any single incident or series of related incidents shall be limited to the amount of the stake, wager or net loss actually incurred by you in relation to the specific Bet, Game or transaction that gave rise to the claim.
User responsibility: You are responsible for ensuring the compatibility of your hardware, software and internet connection with the Website, maintaining the security of your devices and login credentials, and complying with applicable laws. We are not liable for losses resulting from unauthorized access to your Account caused by your failure to keep credentials secure.

Intellectual Property Rights

All intellectual property rights in and to the Website and the services provided through vegazcasi.com, including the Vegaz Casino site version, are owned by Versus Odds B.V. or its licensors and are protected by copyright, trademark and other applicable laws.

Ownership and permitted use

Proprietary content: The Vegaz Casino brand, logos, trade names, designs, text, graphics, images, animations, audio, video, software, databases and any other materials on the Website are the property of Versus Odds B.V. and/or its third-party providers. All rights not expressly granted are reserved.
Limited licence: We grant you a personal, non-exclusive, non-transferable and revocable licence to access and use the Website and Games solely for your own private, non-commercial entertainment in accordance with these Terms. You may not use the Website or any of its content for any other purpose.

Restrictions

Prohibited acts: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, publicly display, publicly perform, sell, rent, lease, sub-license or otherwise exploit any part of the Website or its content without our prior written consent, except to the limited extent permitted by mandatory law.
Automated access and scraping: You must not use any robot, spider, scraper, software or other automated means to access the Website, collect data, or interfere with its operation, nor may you frame or deep-link to the Website without our express permission.
Third-party rights: You must not use the Website in a way that infringes the intellectual property or other rights of any third party. If you become aware of any infringement or unauthorized use of our content, you must notify us promptly.

Privacy & Data Protection

We process your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation and the UK General Data Protection Regulation, to the extent they apply, and our internal policies. This section provides a brief overview; full details are set out in our separate Privacy Policy available on vegazcasi.com.

Data collection and use

Categories of data: We may collect and process identification data (such as name, date of birth, documents), contact data (such as address, email, telephone number), technical and device data, transactional and financial data, gameplay and behavioural data, and communications with us.
Purposes: We process personal data for purposes including Account registration and management, provision of the Website and Games, payment processing, KYC and anti-money laundering checks, responsible gambling monitoring, customer support, prevention of fraud and abuse, compliance with legal obligations, and internal reporting and analytics.
Legal bases: Depending on the processing activity, our legal bases may include performance of a contract (providing the services), compliance with legal obligations, our legitimate interests (for example, preventing fraud and improving services), and, where relevant, your consent (such as for certain marketing communications).

International transfers and retention

Transfers: As Versus Odds B.V. is established in Curaçao and uses service providers in various jurisdictions (including Cyprus), your personal data may be transferred and stored outside your country of residence, including outside the UK and European Economic Area. Where required, we will take appropriate measures to ensure an adequate level of protection for your data.
Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations (including anti-money laundering and accounting rules), to resolve disputes and to enforce our rights. Typical retention periods may extend for several years after the closure of your Account, including for Accounts active or closed in 2025.
Your rights: Subject to legal limitations, you may have rights to access, rectify, erase, restrict or object to processing of your personal data, and to data portability and complaint to a supervisory authority. Details of how to exercise these rights are set out in our Privacy Policy.

Changes to Terms

We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, our licence conditions, technical developments, or changes in our business operations or services.

Notification and acceptance

Communication of changes: When we make material changes to these Terms, we will use reasonable efforts to notify you in advance by appropriate means, which may include email, on-site messages, pop-up notices or banners on vegazcasi.com, or a combination of these.
Effective date of changes: Updated Terms will take effect from the date specified in the notice and/or in the updated document. The Effective Date at the top of these Terms will be amended accordingly. Your continued use of the Website after the Effective Date will constitute your acceptance of the updated Terms.
If you do not agree: If you do not agree with any updated Terms, you must stop using the Website and may request closure of your Account. Subject to completion of any outstanding checks and investigations, you may withdraw any remaining Real-money Funds in accordance with the "Payments & Withdrawals" section.

Termination & Suspension

Both you and we may terminate the contractual relationship governed by these Terms under the conditions described below. Termination or suspension may affect your access to the Website, your ability to place Bets, and your entitlement to Bonuses and winnings.

Account suspension and closure by us

Grounds for action: We may suspend or close your Account, restrict access to the Website, or withhold funds where we reasonably believe that: (i) you have breached these Terms or any Game rules or Bonus Terms; (ii) you have provided false or misleading information; (iii) you are underage or otherwise ineligible; (iv) you have engaged in fraud, money laundering, terrorist financing, Bonus abuse or other unlawful or improper activity; (v) you have initiated or attempted an unauthorized chargeback; or (vi) we are required to do so by law, a regulator, a Payment Processor or another competent authority.
Ongoing investigations: During an investigation, we may restrict deposits, Bets and withdrawals. We will act as quickly as reasonably possible, taking into account legal and regulatory obligations. Where permitted by law, we will inform you of the reasons for suspension or closure.
Consequences: On closure, any active Bonuses may be cancelled and Bonus Funds and associated winnings forfeited. Real-money Funds will be handled in accordance with applicable law and these Terms; for example, we may return legitimate funds to you or, in cases of confirmed fraud or illegality, withhold or confiscate funds where legally justified.

Account closure and self-exclusion by you

Voluntary closure: You may request closure of your Account at any time by contacting customer support via vegazcasi.com. We may ask for additional information to verify your identity and confirm your decision. After closure, you will no longer be able to access the Account or place Bets.
Self-exclusion and responsible gambling: We encourage responsible gambling and offer tools to help you manage your activity, as described in our Responsible Gaming Policy at https://vegazcasi.com/en/responsible-gaming. These may include deposit limits, loss limits, session limits, cooling-off periods and self-exclusion options. Because we are licensed in Curaçao and not by the UK Gambling Commission, we are not part of the UK GamStop scheme. If you have self-excluded elsewhere, you must not use our services.
Funds on termination: Following voluntary closure or expiry of a self-exclusion period, you may, subject to these Terms and completion of any outstanding checks, request withdrawal of any remaining Real-money Funds. We do not guarantee re-opening of Accounts after closure or self-exclusion.

Governing Law & Jurisdiction

These Terms, your Account and your use of the Website are primarily governed by the laws of Curaçao, where Versus Odds B.V. is incorporated and licensed. However, mandatory consumer protection laws of your country of residence, such as the United Kingdom, may also apply and prevail where they provide you with greater protection and cannot be contractually excluded.

Regulatory status and implications for UK players

Curaçao licence: Versus Odds B.V. is authorised to offer online gambling under sub-licence number 8048/JAZ2021-033 issued by Antillephone N.V., licensed by the Government of Curaçao. You may verify the current status of this licence via the Antillephone seal displayed on the Website, which links to https://validator.antillephone.com.
Non-UKGC operation: We are not licensed, regulated or approved by the UK Gambling Commission. As a result, certain UK-specific protections and requirements (such as the UK licence regime, mandatory participation in GamStop, and access to UK-approved alternative dispute resolution providers) do not apply to your use of the Website. By using vegazcasi.com as a UK-based player, you acknowledge and accept that your primary regulatory protections arise under Curaçao law and oversight.
Legal responsibility: You are responsible for ensuring that your use of our services is lawful in your jurisdiction. Nothing in these Terms constitutes legal, financial or tax advice. If you are unsure, you should obtain independent professional advice before registering or placing Bets.

Complaints and dispute resolution

Internal complaints procedure: If you have a complaint, you should first contact our customer support via vegazcasi.com, providing your name, Account details and a clear description of the issue. We will acknowledge receipt within a reasonable time and will aim to resolve your complaint as soon as practicable.
Escalation to regulator: If, after completing our internal complaints process, you remain dissatisfied, you may be able to escalate the matter to Antillephone N.V. using the contact information provided via https://validator.antillephone.com. The regulator will consider your complaint in accordance with its own procedures.
Court proceedings: Subject to mandatory provisions of applicable consumer law, any dispute, controversy or claim arising out of or in connection with these Terms, your Account or your use of the Website shall be subject to the jurisdiction of the competent courts of Curaçao. This is without prejudice to any right you may have, as a consumer resident in the UK, to bring proceedings in the courts of your place of residence where such right is provided by mandatory law.

Contact Information

If you have any questions about these Terms, or if you need to contact us for customer support or legal purposes, you may use the contact details and channels described in this section.

Operator and legal address

Operating company: Versus Odds B.V., registration number 147011, registered office at Korporaalweg 10, Willemstad, Curaçao. This is the entity responsible for operating Vegaz Casino and the Vegaz Casino site version on vegazcasi.com.
Payment processing partners: Certain payment transactions may be processed on our behalf by Deloraze Limited (registration number HE 410283, Cyprus) and Mirage Ent. Corporation (Cyprus) Limited, Menandrou 4, Gala Tower, 2nd Floor, 1066, Nicosia, Cyprus. These entities do not provide gambling services but act as payment processors.
Legal notices: Any formal legal notices or correspondence should be addressed in writing to Versus Odds B.V. at the above Curaçao address, marked for the attention of the Legal Department.

Customer support

Online support: The primary way to contact customer support is via the support channels provided on vegazcasi.com (such as live chat or online contact forms, where available). Please include your name, Account username and a clear description of your request.
Email and phone: Where we provide dedicated email addresses or telephone numbers for customer support or legal correspondence, these will be published from time to time on vegazcasi.com. You should refer to the Website for the most current contact details. At the time of the latest update of these Terms in 2025, specific email addresses and telephone numbers are not separately specified in this document.
Language: Customer support for the Vegaz Casino site version is generally available in English. We will communicate with you in English unless we explicitly agree otherwise.

By using vegazcasi.com and the Vegaz Casino site version, you acknowledge that you have read, understood and agree to be bound by these Terms as amended from time to time in accordance with the "Changes to Terms" section.